A highly-experienced and strategic senior manager with significant experience of all aspects of operations management, including the introduction of new systems, procedures and processes to deliver operational and financial improvements.
Extensive experience in amalgamating multiple business areas into a single, centralized unit, Margaret is highly-skilled in end-to-end process reviews, process mapping and embedding best practice.
Proven track record in identifying and implementing operational improvements which deliver streamlined processes, cost reductions and improved customer experience.
Has led the management and development of large teams (50 people) in challenging, complex environments.
Margaret is a Lean Six Sigma Green Belt and a Certified Mediator with huge experience in dispute resolution and a proven track record in successfully mediating several high-profile disputes.