Working closely with the Fexco Managed Services team, we started to build out a cohesive strategy for L&D, ensuring that the focus of this strategy was fully aligned with the overall business strategy. As part of this, we engaged with all relevant stakeholders to get their views. We reviewed the existing team structure, existing Training materials, post-Training mentoring, and the ways in which training was being delivered.

In collaboration with the Fexco Managed Services team, we conducted a detailed assessment of existing team members against the Ideal Role Profile in order to highlight key strengths as well as any development opportunities. The output of this was a comprehensive Team Training Plan as well as a  set of individual development plans, with key deliverables and associated action plans. 3SIXTY’s involvement extended to providing support and mentoring at all levels, ensuring the successful delivery of action plans. This approach ensured a well-rounded, tailored training programme, tightly aligned with individual, team, and company goals. 

One of the things the client had identified was the need to standardise training materials. With this objective in mind, we established a uniform approach called “How we do Learning around here – The Play Book.” This was a comprehensive checklist which helped ensure all materials were fit-for-purpose. Working closely with the Fexco Managed Services team, we developed standardised templates, streamlining content creation for a cohesive and effective training strategy across operations.

We also looked at what was happening in terms of culture. With this in mind, we developed a “Community of Practice” as well as establishing regular, structured meetings. We also developed and delivered Training for Trainers, ensuring that everyone was on the same page, and delivering a uniform experience to end users.    

While our primary focus was on L&D, we also identified opportunities to streamline and improve aspects of Quality in the operation.