In the world of luxurious hospitality, our client stood as a premium, award-winning 5-star hotel
Although it had earned a global reputation for excellence, the client recognised that particular challenge persisted. Managers within the organisation, all of whom were super people, entirely dedicated to their jobs, tended to be promoted for their technical or operational expertise. Often these people subsequently found themselves in leadership roles but lacking some of the essential tools for effective people management.
The client made a decision to bring in 3SIXTY to work with them to develop the leadership capabilities of their people
In close collaboration with the client, we conducted an assessment to identify the “ideal profile of a people manager” for the client’s business.
In alignment with the gold standards of the hotel, we crafted a bespoke leadership development programme tailored to this ideal profile.
Prior to rolling out the programme, managers conducted self-assessments and underwent peer assessments against the ideal profile. This enabled us to identify individualised learning plans for each participant. Throughout the programme, managers received continuous coaching and mentoring.
By recognising the need to give Managers additional support in order to be even more effective in their roles, the client was able to:
To find out how 3SIXTY can support your business, contact BrianOBrien@3SIXTY.ie
Partner & Head Of
Growth Strategies
Get in touch to find out how 3SIXTY can help your business deliver its full growth potential.
